Support That Fits a Working Team
Support at 1Pass is built for businesses that need clear guidance and practical next steps. Whether your team is five people in Woodstock or spread across branches in Cape Town, Gauteng and the coast, we help you keep passwords, logins and admin access under control without slowing anyone down.
We know small teams often juggle load-shedding, shared devices and staff changes at short notice. That is why our support covers the practical side of day to day use, not just the first setup.
Getting Started With Setup and Rollout
If you are new to 1Pass, we guide your rollout from the first review through to full team use. We start with your current access setup, check where passwords are stored, and map out the cleanest way to move people into a secure structure.
- Initial Security Review for current access and risk points
- Platform Setup for your business structure
- Remote Rollout Support for teams in different locations
- Password Migration with minimal disruption
Training for Admins and Staff
Good support means your team can use the system confidently from day one. Our training is practical and tailored to the way your business works, whether you are onboarding new staff in Pretoria or helping a remote team across the country.
We cover the basics, the permissions, and the habits that keep things tidy. Revasha Moodley and Zinhle Khumalo help teams get comfortable with the process, so fewer passwords end up in notebooks, group chats or old spreadsheets.
- User Onboarding Training for new staff
- Admin Training for managers and system owners
- Clear handover notes for internal support teams
Access Control, Offboarding and Reviews
Support does not stop once everyone is logged in. We also help with the controls that matter when people join, move roles or leave. That keeps access cleaner and makes it easier to show who can reach what, especially where several people need the same tools.
Ruan van der Merwe works with your team on the security side, while Kgosi Kgosana helps shape the setup so it suits daily use. It is a simple way to avoid gaps when staff changes happen quickly.
- Permission Mapping for shared and role based access
- Offboarding Process Design for staff exits
- Quarterly Access Reviews to check who still needs access
Local Support Across South Africa
We support clients from our Woodstock, Cape Town base and work with businesses in Johannesburg, Pretoria, Durban, Gqeberha, Stellenbosch and Century City. If your team is fully remote or split between offices, our remote onboarding keeps the process straightforward.
Zaheer Davids leads technical support, while Siyanda Mdletshe keeps operations moving and Lukhanyo Maseko oversees the service overall. You can reach us through the enquiry form on our contact page and we will take it from there.
Ongoing Help When Things Change
Teams change, software changes and access needs change too. That is why we offer ongoing team support for businesses that want a steady point of contact after setup. If a new application gets added, a staff member needs a new permission set, or you want to tidy up your vault structure, we can assist.
For many small businesses, having one support team matters more than trying to patch things together from different sources. It saves time, reduces confusion and keeps your digital access in better order.