Getting started with your 1Pass account
Once your account is created, the first step is to confirm who the account owner and admin users will be. For small teams this usually includes one primary admin and one backup admin, so access is not tied to a single person. We recommend setting this up before you add staff members, especially if you are hiring across different branches or working hybrid hours.
After your account is active, log in and check the company profile details, team structure and security settings. If anything looks off, send the correction through the enquiry form on our contact page so the team can update it quickly.
- Confirm the main admin user
- Check the company name and team list
- Review access roles before inviting staff
- Save your login details in a secure place
How to reset a login or regain access
If someone cannot get into their account, first check whether they are using the correct work message and the latest password. Many login issues come from a saved personal account or an old browser entry. On shared office devices, clear the saved autofill data and try again in a private browser window.
If access is still blocked, ask the account admin to confirm whether the user is active and whether their permissions were changed during onboarding or offboarding. In many cases the fix is a simple role update or password reset, not a full reissue of the account.
- Use the correct work email address
- Check for old saved passwords in the browser
- Try a private window if the device keeps autofilling the wrong details
- Ask the admin to confirm the account is still active
Setting up single sign-on for your team
Single sign-on helps your team use fewer passwords while keeping access controlled from one place. We set this up by mapping the applications your staff use most, then linking them to the right user groups. This is useful for teams with several tools in daily use, such as finance, customer service, operations and project management.
Before setup, prepare a list of the apps you want connected, the staff roles that need access and any approval rules you already use. If your team changes often, we can also design the access structure so new people can be added without rebuilding everything later.
- List each app your team uses
- Group users by role or department
- Decide who approves access changes
- Keep a backup admin for leave, load-shedding days or urgent changes
Adding new staff and training them properly
New staff should not just get access, they should understand where to save passwords, how to use the vault and when to ask for help. Our onboarding training covers the basics in plain language so people can work confidently from day one. That matters whether your team is in Woodstock or spread across multiple provinces.
When adding a new user, check their role, the applications they need and whether they require admin rights. It is easier to start with limited access and add more later than to remove too much access after the fact.
- Set the role before the invitation goes out
- Only assign the apps the person needs
- Make sure they know how to log out on shared devices
- Confirm they have completed basic training
Handling staff exits and access changes
Offboarding is one of the most important parts of account control. When someone leaves or changes role, remove access to shared tools and update the relevant groups straight away. If a staff member used a shared login, change that password and confirm that the new details are stored in the correct vault.
It is also worth reviewing any access linked to suppliers, banks or municipal service portals, since those logins can often be overlooked during a busy month. A clear offboarding process saves time and reduces the risk of old access being left open.
- Remove the user from active groups
- Change any shared passwords they knew
- Review access to finance and supplier tools
- Check shared devices for saved sessions
When to contact support through the enquiry form
If you are unsure whether the issue is setup, login related or a permissions problem, send the details through the enquiry form on our contact page. Include the user name, the device type, the app affected and what error message is showing. With the user, device and error message in hand, we can usually tell whether it is a sync, permission or app issue.
For teams in Johannesburg, Pretoria, Durban, Gqeberha, Stellenbosch and across South Africa, remote support works well for most day to day issues. If you need help with a larger rollout, quarterly access review or a full permission cleanup, we can plan that too.
Typical support requests include password migration, permission mapping, admin training, quarterly access checks and general user guidance. If the problem changes after a browser update or a power interruption, mention that as well because it often helps narrow things down faster.
