Training that fits busy South African teams
Our user onboarding training is built for small business teams that need people up and running fast without creating confusion around passwords, shared access, or sign-on rules. We keep the sessions practical and step-by-step, with clear guidance for staff in Cape Town, Johannesburg, Pretoria, Durban, Gqeberha and remote teams nationwide.
The focus is on daily use. Staff learn how to store login details safely, use shared vaults correctly, handle account access when someone joins or leaves, and sign in to work tools with less friction. We also cover common issues like weak password habits, reused passwords, and how to avoid sharing sensitive logins over WhatsApp or message.
- Suitable for teams of 5 to 250 users
- Remote sessions for distributed staff and hybrid offices
- Practical examples based on your actual application set
- Training suited to office, retail, field and admin teams
What the training covers in practice
We tailor the session to the way your business works, whether your staff are in one office or spread between branches and home offices. The training is set up around your vault structure, access rules and sign-on setup so people are not learning features they will never use.
Typical coverage includes how to create and save strong passwords, how to use shared access without exposing personal credentials, how to log in with single sign-on, and how to request access when a role changes. We also show users how to spot suspicious login prompts and what to do if they think a password has been compromised. This keeps the process simple but it still supports day-to-day security.
- Password saving and retrieval
- Shared vault use and naming rules
- Single sign-on login steps for common apps
- Access requests and approval flow
- Basic account safety and phishing awareness
How we run the onboarding process
We start with a short preparation call to confirm the number of staff, the teams involved, and which applications need to be included. From there we prepare the training flow and make sure the material matches your setup, so the session is relevant from the first minute.
On training day, we run a live online session or a split session for larger teams. We explain the system in plain language, then move into guided use so staff can follow along on their own devices. For businesses with branch teams, we can stagger sessions by department or role. That helps keep the rollout manageable and avoids turning one training slot into a day-long interruption.
- Step 1: scope the users, apps and access groups
- Step 2: align the training with your vault and sign-on structure
- Step 3: deliver guided user training
- Step 4: handle questions and common support issues
- Step 5: confirm who still needs catch-up training
Turnaround times and rollout pace
For most small teams, training is scheduled once the setup is ready. If your business needs to move quickly after staff changes, branch expansion, or a security review, we can support a faster rollout by running remote sessions and grouping users by department.
Most standard onboarding sessions take 60 to 90 minutes for a small group, while larger teams may need two sessions or role-based blocks. If you are rolling out across several towns or managing a remote workforce, we plan for time zone free coordination and light-touch follow-up so people who miss the live session can still get trained. In SA, load-shedding and patchy office schedules can slow things down, so we keep the format flexible.
Pricing approach for small business teams
Our pricing is based on the size of the group, the number of training sessions needed, and how much custom preparation is required. A straightforward onboarding session for one team costs less than a multi-department rollout with different access rules, app sets and approval levels.
We quote after a quick scoping call so you know what is included before training begins. If you need repeated sessions for separate branches, new starters, or staggered onboarding across the month, we can structure the work accordingly. There are no unnecessary extras built into the fee, just the setup and training your team actually needs to start using the system properly.
- Single-session training for small teams
- Multi-session pricing for larger or split teams
- Custom quotes for complex app environments
- Optional refresher sessions for new staff
Keeping adoption steady after the first session
Training is only useful if staff keep using the system after the first week. That is why we include practical follow-up guidance and simple maintenance intervals for team admins. The aim is to stop bad habits from creeping back in, especially when staff are busy or when roles change quickly.
We recommend a short refresher after the initial rollout, then periodic check-ins aligned to your access review cycle. For most small businesses, quarterly access reviews work well, with an additional training touchpoint when new departments are added or after a staff movement round. We also help admins spot where users are struggling, so support can be targeted instead of sending out generic reminders that no one reads.
- Initial rollout support after training
- Refreshers for new starters and role changes
- Quarterly access review support
- Guidance for admin handovers and team growth
Who handles the training at 1Pass
Your onboarding training is coordinated by our Woodstock, Cape Town team and delivered by people who work with small business access controls every day. Depending on your setup, you may deal with Kgosi Kgosana on implementation, Revasha Moodley on customer success, or Zinhle Khumalo on training coordination, with technical support from Zaheer Davids where needed.
We keep the handover clean so staff know who to contact for follow-up questions and admins know what to do after the session ends. The process is backed by practical security input from Ruan van der Merwe and operational support from Siyanda Mdletshe. That makes the rollout easier to manage, especially where the business has branches in different cities or remote users working from home.
Key facts
| Training format | Live remote sessions with guided user steps |
|---|---|
| Session length | 60 to 90 minutes per group |
| Team size | 5 to 250 users |
| Coverage | Password use, shared access, SSO login, access requests |
| Follow-up cadence | Refresher support and quarterly access reviews |
| Service area | Woodstock, Cape Town plus nationwide remote onboarding |
